Pet Service Agreement
PET SERVICE AGREEMENT

By requesting services to be performed by FETCH! Pet Care of Michiana (“FETCH!”), the requester of such services (“Owner”) agrees as follows:

1. Service. FETCH! will provide care for the pet(s) as specified in one or more FETCH! Work Orders for Owner (individually, a “Work Order”) (all pets specified in a Work Order are referred to herein as the “Pet”).

Owner will pay all fees charged for the services provided in the Work Order and acknowledges that additional fees and surcharges may apply for services requested by Owner. These fees include but are not limited to (1) fees for add-on services requested after the initial Work Order; (2) a late-night surcharge for requested visits after 10:00 PM; (3) a holiday surcharge; (4) an early morning surcharge for calls before 8:00 A.M.; and/or (4) a fuel surcharge.

This Agreement contemplates that Owner will be in need of FETCH!'s services from time to time in the future and it is understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless otherwise agreed to in writing and signed by the parties.

2. Pet Supplies. Owner agrees to provide all food, treats, litter, and other supplies required to care for the Pet. FETCH! reserves the right to purchase food and/or other supplies for the Pet if necessary. Owner agrees to reimburse FETCH! for any such food and/or supplies which will be charged to the credit/debit card on file.

3. Lockbox. Owner agrees to purchase a lockbox acceptable to FETCH! to maintain keys and any necessary access codes, properly secured to Owner's property until such time as Owner or FETCH! end services. Owner agrees to abide by the procedures contained in the FETCH! Lockbox Procedures. An additional $20 charge will be applied for pickup and/or delivery of keys after the initial consultation.

4. Inclement Weather. In the event of inclement weather, FETCH! will make every effort to provide the services requested in the Work Order to the Pet. If, in the sole judgement of FETCH!, it is not possible to safely provide such services, FETCH! will notify Owner. If Owner cannot be reached, FETCH! will attempt to contact the emergency contact, if provided. Owner acknowledges that the service schedule may be changed, interrupted, or altered due to uncontrollable circumstances. If still required, FETCH! will provide service once conditions improve to allow for safe transit.

5. Emergency. In the event of an emergency, as determined in the sole discretion of FETCH!, involving the health and/or wellbeing of the Pet, Owner hereby authorizes FETCH! to obtain any and all emergency veterinary care FETCH!, in the sole discretion of FETCH!, may deem necessary to care for the Pet. Owner may specify a veterinarian in Owner's MyFetch account for such veterinary care for the Pet.

If such specified veterinarian is unavailable or unable to accommodate the emergency in a timely manner, FETCH!, in the sole discretion of FETCH!, may choose to obtain emergency veterinary care at a veterinarian of its choosing. Owner authorizes FETCH! to incur and agrees to reimburse FETCH! for any and all veterinarian costs.

Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary care and related charges. Owner may incur additional service fees related to transport of the Pet to a veterinarian and/or for the additional time spent caring for the Pet. Unless specified in writing by Owner in the Owner's MyFetch account, Owner warrants that the Pet is current with all of its shots and vaccinations.

6. Service Cancellation. Owner must contact FETCH! to cancel a Work Order. Any cancellation of services must be communicated to FETCH! at least 48 hours prior to the starting date of services.

A cancellation charge of 50% of the cost of services requested in a Work Order may be applied for Work Orders cancelled less than 48 hours from the starting date of services. A cancellation charge of 100% of the cost of services requested in a Work Order may be applied for Work Orders cancelled less than 24 hours from the starting date of services. In addition to the foregoing, if a Work Order is cancelled by Owner after an initial consultation but prior to any services being performed, a one-time consultation charge of $25 may be applied.

7. Indemnification and Hold Harmless. Owner agrees to waive, release, and hold harmless FETCH! and its representatives, contractors, and employees from any claim for injury, loss, and/or death of the Pet and any of Owner's pet(s) and from any claim for loss and/or damage to Owner's property including, but not limited to, loss and/or damage caused by the Pet and/or any of Owner's pet(s). Owner agrees to indemnify FETCH! against any and all costs, expenses, losses, liabilities, and claims arising out of or relating to any acts of the Pet and/or any of Owner's pet(s) to any third party or third party's property except if caused by gross negligence or intentional misconduct on the part of FETCH!. Owner agrees to be responsible for any claim for injury, loss, and/or death of a representative, contractor, or employee of FETCH! caused by the Pet, any of Owner's pet(s), and/or Owner's property. Owner agrees to be responsible for any damages done at the home of any FETCH! representative, contractor, or employee by the Pet at the time of boarding or during any care performed at the home of a FETCH! representative, contractor, or employee.

If Owner requests that Owner's dog be walked and/or exercised off-leash, Owner agrees to be responsible for any and all claims for damages done while their dog is off leash.

8. No Third Parties Present. For the safety and well-being of the Pet and the security of Owner's property, the parties agree that no third parties are permitted on the Owner's premises or will have access to any of Owner's pets on the date(s) and during such time(s) as FETCH! and its representatives, contractors, or employees are performing services. This includes, but is not limited to Owner's friends, family members, and contractors. Any third party that Owner requires to be in or on the Owner's property during such date(s) service will be performed, will be listed on the Work Order prior to the date of service, provided, however, that in no event will such third party be in or on the Owner's property at the time FETCH! is performing services. FETCH! will not be liable for any claim of injury, death, damage, or loss to Owner's pet(s) or property if Owner violates this provision.

9. Fees. Fees for the services FETCH! provides will be incurred by Owner and will be charged by FETCH! at the completion of all care listed on a Work Order. Such fees will be charged to Owner's credit/debit card on file with FETCH!. A $10 late fee will be incurred if amounts owed are not received by FETCH! within 10 days of the end of the service and will continue each month thereafter until paid.

All fees paid are non-refundable, however a non-transferable credit may be issued by FETCH! and held on file for all unused visits for a period of 12 months from date of notification of cancellation. Any declaration of dissatisfaction with service and/or request for refund must be made within 48 hours after completion of service.

10. Exclusivity. Owner agrees to contract work directly through FETCH! and not privately with any current or former FETCH! representative, worker, contractor, or employee, during and for a period of two years following the last date of service performed by any representative, worker, contractor, or employee of FETCH!. Owner agrees to pay a Placement & Referral Fee if Owner directly employs or contracts with any current or former representative, worker, contractor, or employee of FETCH! to provide services offered by FETCH!. The Placement and Referral Fee will be in an amount equivalent to one hundred percent (100%) of the cost FETCH! would have charged for the services rendered for each such occurrence.

11. Governing Law. This Agreement is governed by the laws of the state of Michigan and any actions by the parties to enforce the terms of this Agreement must be brought in a court of competent jurisdiction in the County of Cass, State of Michigan. Owner is responsible for attorney's costs and other legal fees for any legal action necessary to enforce the terms of this Agreement.

12. Severability. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby, and the provisions of this Agreement shall be severable in any such instance.

13. Headings. The headings in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

14. Integration. This Agreement represents the parties' entire understanding with respect to its subject matter and supersedes all prior communications, understandings, and agreements with respect thereto.


Lockbox Procedures
LOCKBOX PROCEDURES
Fetch! employs a lockbox system to access keys necessary to gain entry into your residence. A lockbox ensures the safety of your home, your belongings, and your pets and eliminates unaccounted for spare keys. Having a lockbox not only permits easy and safe access for scheduled visits, but it enables Fetch! to provide service for any last-minute needs or emergencies. In the event your primary sitter is unavailable and a back-up sitter must be assigned, a lockbox eliminates the need to “swap” the required key(s), allowing Fetch! to quickly schedule an available team member to fill in.
The lockbox does not have to hang from your front door. It can be hidden in another location on your property like in a flowerpot or your backyard. If you provide a garage code or front door code, you will still be required to have a lockbox to hold a backup key to ensure Fetch! has access to your home in the case of a power outage or other issue.

Lockbox implementation is easy. We recommend that you purchase a lockbox from Fetch! for $25. If you purchase a lockbox from Fetch!, the cost will be added to your first invoice. The lockbox from Fetch! has a one-year warranty, should it need to be replaced. This is YOUR lockbox. You own it. You set the code. You choose the location. This way, you are in charge of your key(s).

LOCKSMITH PROCEDURE ACKNOWLEDGEMENT
In the event that we are unable to gain entry to your residence, as a last resort, Fetch! will call to dispatch a locksmith to gain entry. Please know we will exhaust all other options first, such as calling you and the contacts you provided in your profile. If a locksmith is required, the charges incurred for the locksmith's services will be assessed to you as the client. While this is a highly unusual situation and unlikely to occur, we have the procedure in place because the well-being of your pet is our primary focus and we want to make sure your pet never goes without care.
Your pet's safety is our number one priority!